I am waiting for a tower for a company I was using before I moved here to the valley. My nephew is having problems with this company, they seem to prey on young people. I was offered lower monthly rates with no contract or cancellation fee, which sounds great but they still messed up my entire contract. I have to change the channel before I throw something at the TV! I'm a senior citizen on a fixed income and to promise me a $300 gift card and then yank it away takes the lowest form of rotting scum. WHAT COMPANY SAYS STUFF LIKE THAT, AT THE TIME I WAS NOT CONCERNED WITH IT BECAUSE I WILL NOT BE MOVING ANYTIME SOON,SO WHEN I RECEIVED MY FIRST BILL IN THE MAIL IT WAS JUST AS THEY SAID IT WOULD BE 59.99 PLUS ALL KINDS OF OTHER TAXES AND FEES...$89 BUCKS LATER I PAID IT. They lost a life long customer. So I let them lower the speed to 5MB. What if everyone with Century Link doesn't pay their bill next month? ITS THESE ALL!My uncle is 80 years old and suffers from partial dementia he moved to a assistant living place from San Marcus which was just a retirement living apartment. First story was it wasnt avaible in my area. I informed the rep that i requested and paid for an expected service, they failed to deliver so therefore I warrant a refund not a credit. I have made several complaints and going to continue as long as they are the only provider in my area.I feel for all the customers that have complained. I can tell you for sure they are not gonna get away with it.I SWITCHED TO CENTURY LINK ON THE 26TH OF DECEMBER 2012.. The new corporate name, CenturyLink, Inc., did not become official until May 2010.In December 2018, CenturyLink faced criticism for requiring residential customers in Utah to, via On December 27, 2018, a “nationwide outage” caused Cable, satellite, and other specialty television providers in the United StatesCompanies with an annual revenue of over US$10 billionnews.centurylink.com/2017-01-09-CenturyLink-acquires-SEAL-Consulting-to-further-expand-IT-services-and-integrated-solutions-capabilities I call again to speak to an technical support to get the Corporations phone number so the lady who didn't understand english refused to give me the number. They forced out most of the people with the old title and Century Link has outsourced technical support overseas which wasn't done under Qwest for most of the time at least. !There are two houses on my property and when the new renters at the other house wanted to have a phone installed. I have had it since 5th march n nothing but issues.I agree and these people they have first so called customer service are a bunch of liars and don't know what the hell they are doing I tried to bundle my direct tv with Internet talk to 3 people it was supposed to be bundled and my TV gets shut off because they didn't pay DIRECTVthey said I find bundledfor a landline and Internetwhen after talking to two people he told me I was bundled with my TVthey are liars and stupid as hellI've like Century Link better than Comcast and a lot cheaper (they are charging what the promised me), BUT I agree their phone service is pathetic. I told him that is "not my problem" and he fired back "it is your problem" He refused to give me his supervisors name (which I now know is Isreal (agent number FOSL006).
Once again I contact them to be told by Jessica that my address was correct and she did not understand what the issue was. Yet when I received my first bill it was for $148.57 + tax which included the modem fee which is now $8.99 a month. I have been on the phone with them for over an hour now and nobody seems to know what they are doing. Century Link has to be the worst company I have ever dealt with. ?I was trying to get the internet from centurylink lastweek they gave me the run around. Once they tested to see what we can receive.
Well i have had issues with Centurylinks outside sales contractors, not honouring promo deals etc... and pushing for larger package deals. Now i call only to be told they won't be here until Thursday. read all my replies under anna jamies for ur answerCENTURY LINK SUCKS, THEY WILL LIE TO YOU ABOUT NEARLY ANYTHING. then a person named Barbara lied to me about taking money off my bill. Like I stated before CenturyLink is lacking in integrity; time to explore other options.Comments are for review purposes. What you have put me through in the past month is beyond words. So I called the number on the card and got some guy that didn't speak very good English, he said he couldn't help me, so he gave me a number in case, then transferred me. I GOT FOR POSTAL MAIL SOLICITATIONS IN MAIL IN PAST MONTH. I wouldn't bundle Direct TV because it was going to cost more than what I am paying for Direct TV now. I was going to share my horror story about this no good company and its incompetent dumb ass, lying ass employees but reading all of your stories pretty much sums up mine!
On 10/15 I called and was told this was an error, don't pay, it would be credited on the next bill. PERRY MC ATEEI have read ALL posts/comments about the extreme dissatisfaction from Century Link. I had internet service for about 3 months, we moved they never shut the services off and they say I owe $900 for three months of service. I even called the head quarters and David Smith from executive office was a total jerk and did nothing to resolve the problem. I finally got someone with half a brain in billing to admit the charges were ridiculous. Call them up and they explain that the bill had already been paid to Directv so I was still responsible for it, ok I understand and pay the bill. This is only a small list of things I have been through with CL.
Head of Cloud EMEA at CenturyLink Winnersh, Berkshire, United Kingdom 500+ connections.